FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your towels soft and absorbent?
Yes. Our towels are made from premium Turkish cotton or microfiber, offering exceptional softness and high absorbency while remaining lightweight and quick-drying.
6. Are the bath mats anti-slip?
Yes. Most of our bath rugs feature a non-slip rubber backing to provide safety and stability on wet floors.
7. Are the products machine washable?
Yes. Most towels, bath mats, and fabric items are machine washable. We recommend washing in cold water and tumble drying on low heat. Specific care instructions are provided on each product page.
8. Are your products suitable for the whole family?
Absolutely. We offer soft towels and gentle products suitable for adults, children, and even sensitive skin.
9. Do the towels fade after washing?
Our towels use high-quality, colorfast dyes. With proper care (avoiding bleach and high heat), they maintain vibrant color and softness for a long time.
10. What materials do you use?
We use premium, skin-friendly materials such as Turkish cotton, microfiber, memory foam, stainless steel, and high-quality plastic. All materials are safe and durable for bathroom use.
11. Are the products suitable for small bathrooms?
Yes. We offer many space-saving organizers, slim towels, and compact accessories perfect for apartments and small bathrooms.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my order arrives damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.